TERMS AND CONDITIONS

Thank you very much for choosing Crossover Peru, we will provide you a nice experience here in Peru. Please read carefully the following information about our terms and conditions of tickets buying.

ABOUT THE COST

Our costs are expressed in American dollars (U$$) and before you make any reservation, we ask you to be voluntarily in accordance with the price you are going to pay for the tour you´ll be taking. This is to avoid any inconveniences for any dilemmas regarding any prior claims. Our prices are subject to change without any previous announcemente, however, if you have already confirmed your reservation, there will not be any variation regarding the amount of money you have had to pay for your tour. Also consider the following:

  1. Each ticket has already included our agency fee and taxes.
  2. Paypal payments has a payment fee of 7% and visa payment plus 6%. In our final price is already included the plus.
  3. Once the ticket is bought there is NO way to get any refund.
  4. In case we couln´t buy your ticket, we are going to give you fully refund.
  5. Once thge ticket is bought there is NO way to amke any changes.
  6. CROSSOVERPERU is going to send you and invoice and your booking confirmation via-email with your reservation code.
  7. All Purchases will be made between 24hs unless there is holidays or Sundays. If so it could take 48hs. Before to amke the reservation you must agree with this condition. Aniways we´ll you know if the tour has any restriction or condition. Or you can see it in the itinerary.

REGARDING BOOKING THE 4 DAY OR 2 DAY INCA TRAIL

Once you have reserved the trk, we will not be able to make any changes to be trip, because everything is controlled by Ministry of Culture. We don´t allow any modifications. After having made the reservation, which will have been establish by lkaw, any cancellations and/or waiting list do not work with the Inca Trail topu.

TRAVEL INSURANCE

Before starting your trip, we highly recommen that you obtain travel insurance, which will cover accidents, medical expenses, and emergency repatriation, including aerial rescue or aerial ambulance.

RISKS

For your reservation for any of our trips, you understand the risks that are implied and the you totally assume the risks that are involved upon going on your tour with us.  CROSSOVERPERU doesn´t assume any liability with respect to anything that might occur along to away, by negligence of the tourist or anything else that might happen that is out of our control.

RESPONSABILITY

CROSSOVERPERU does not assume any responsability or obligation for any accidents, harm, illnesses, deaths, delays, and injuries to other people or to property. We also don´t assume any responsability for any causes of major force, such as strikes, adverse weather conditions, earthquakes, political situations, etc., thatr determine and cancellations, changes, or delays, etc. The cliente will have to pay anyadditional fee, as a result of situations like yhis that can occur. We are not reponsible for the loss of any luggage, theft, or type damage to your baggage, understanding that you be travelling under your own responsability.

REGARDING PAYMENT

To secure and confirm your reservation, it is necessary that you have the confirmation of your total payment 100%.

Confirmation of a reservation:

We will always confirm your reservation and when we have received all the requirements needed, especially the date of the start of the toru and any alternative dates, the dates on your passport and the confirmation of your payment. If you are lacking any of this information with your reservation, it won´´t be possible to confirm your reservation at all. The confirmation of a reservation, could delay between 2 hours to 48 hours during business days.

Meetings prior to your tour:

One or two nights before the departure of your tour, we will have a birefing at your hotel. In  some cases, it might be by telephone. Usually, the meetings take palce between the hours of 6 pm and 7 pm, however the exact time and place of the meting will be confirmen to you. Thiis meetying is just so what we can coordinate the trip with your and provide you with any required information regarding the tour. We will also clear any worriues that you might have at the meeting.

CANCELLATIONS

  1. If you had completely paid for all of your purcharse and you cancel your trip 60 days or more before the start of your trip, we will be able to reimburse you, the total payment with a discount of = 20$ for administratiuves fees.
  2. If you had completely paid for all of your purcharse and you cacel your trip 30 days or more before the start of your trip, we will be able to reimburse you, the total paymente with a discount of = 50% for administratives fees.
  3. If the cancellation had been made 15 days before the start of your trip, we will not be able to return any of the payment, beacuse this result in us considering it as NO SHOW.

CROSSOVERPERU will need to be notified of any change or cancellation of your trip as soon as possible. You need to be certain of the changes being made You will have to send us an email to notify us. Once the trip in cancelled, there won´t be any way to change this situation at all.

Upon confirming your reservation, you will be expressing the fact that you fully accept all of your terms and nconditions.

NOTE: The terms and conditions of service are subject to change without any previous notice.

POSTPONEMENT BY THE CLIENT

With written notification 30 days before arrival, the cliente may postpone their trip to any date one year from the original date and receibe travel credit for the future trip.

The cliente does not need to have new dates selected to postpone. please note that some services and hotels may need more advanced booking due to high demand/limited availability.

*If your itinerary includes Inca Trail, postponement fees will be charged. Please ask your travel advisor for details.

Crossover Peru will not cover all price increases between each year. Additional standard inflation rates apply or price variation. Clients can calculate inflation rates using this neutral inflation calculator.

 

 

NOTES: 

  • Internattional and domestic airfare does not apply to the postponement terms. Crossover Peru if will apply the airline´s postponement and cancellation policies.
  • Selected hotels, trains and cruises may have different postponement terms, and fees may apply.
  • Please note that differente postponement deadlines may apply for large groups (e.g.,10 or more traveling together) or specific quotes and services.
  • The above terms are valid for postponement only. For cancellations, the standard cancellation policy applies.
  • Applies for the first postponement dates.
  • Postponement should be made for any time one uear after thge original arrival date.

Tailor-Made Tour

Error: Contact form not found.